-How do I get a quote?
-How do I place an order?
-How do I submit my artwork?
-How do I get a design edited?
-What details do I need to know when ordering?
-When will my order be ready?
-Is your work guaranteed?
-Do you do embroidery also?
-What is keyboard lettering?

-What kind of artwork do I need?
-What if I need custom artwork created?
-What is a font substitution?
-How do I avoid font substitutions?
-What is minimum text size?
-Why might my artwork need to be changed for embroidery?

Q: How do I get a quote?

A: You can get a quote by phone, online or by fax. For instructions click here.
Please check out our pricing page for pricing details.

Q: How do I place an order?

A: You can place an order by phone, online or by fax. For instructions click here.
Please check out our pricing page for pricing details.

Q: How do I submit my artwork?

A: Artwork can be submitted to us through email, fax, or brought to us on disk.
Please submit your artwork in one of the following formats: ai (Illustrator), .cdr (Corel Draw), .pdf, .jpg, .jpeg, .gif, .bmp, .eps, or via fax.

Q: How do I get my design edited?

A: You can place an edit by phone, online or by fax. For instructions click here.

Q: What details do I need to know when ordering?

A: You need to know the size, what it's going on, what areas are open/filled and the color breaks.

Q: When will my order be ready?

A: Your order will be ready when you need it! We offer 1, 2, 3-4 day turn a rounds. Please check out our pricing page for more details.

Q: Is your work guaranteed?

A: Yes we stand by the quality of our work and the services we provide.

Q: Do you do production embroidery also?

A: Although we have years of experience in production embroidery, we only digitize or create the files used for embroidery. We do not handle the production side of the embroidery.

Q: What is keyboard lettering?

A: Keyboard lettering is preprogrammed text or numbers, which can be cost effective for small runs but they don't look or run as well as custom digitized text. We have a variety of different keyboard lettering fonts and styles, contact us or see pricing page for more details.

Q: What kind of artwork do I need?

A: .ai (Illustrator), .cdr (Corel Draw), .pdf, .eps, .jpg, .jpeg, .gif, .bmp, or via fax. The cleaner the artwork you can provide the faster your order will be processed and the closer it will be to your desired result.

Q: What if I need custom artwork created?

A: We can create or layout art as per your request, however there will be a $25 per hour art charge for this. See pricing page for more info.

Q: What is a font substitution?

A: Font substitutions occur when vector based artwork, which involves text is opened and the computer opening the design does not have the font style the text was created in.

Q: How do I avoid font substitutions?

A: When you are sending vector format artwork, make sure you select all text and either "create outlines" in illustrator or "convert to curves" in Corel draw. If you leave the text as is we may not have the required font.

Q: What is minimum text size?

A: We have a minimum text size of 5mm high and the columns in the text need to be at least 1mm, in order for the text to sew out clean. Please adjust artwork accordingly or be aware that text may need to be increased by us.

Q: Why might my artwork need to be changed for embroidery?

A: Most logos and art created is for print or for the web, because of this it is sometimes difficult to embroider exactly as the art. Unlike ink, thread is close to 1mm thick, therefore small details in the design are often enlarged or simplified for embroidery. If certain details are followed exactly as the art provided it may cause major problems in the production stage, such as needle breaks, constant thread breaks, and an ugly messy design in the end. We will contact our customers if any major modifications need to be made before we go ahead with the order.